My frustration level is about maxed out! I have been a TurboTax user for about 20 years. I have the need to create an Estimated Tax form for my mother. I opened my 2011 edition of TurboTax Deluxe -- it wanted to check for updates -- I allowed this to occur. TurboTax started to open -- suddenly, there is an error message stating that TurboTax Basic is unable to open. It suggested that I reinstall the program. I put my disk in the drive and was told that TurboTax was already installed -- if I want to reinstall, I must uninstall the current version first. Why can I not find a phone number under the contact us portion of the TurboTax website to help me address these issues? This is not the way to enhance the user experience or lead to product recommendations.

Experimenting with my previously filed 2011 tax return, I performed a Save As to save the experimental version with a different name. To my surprise, TT shows this fake return as "Accepted". I understand this is because the real return on which it was based was accepted. But the fake return is fake, and there ought to be a way to tell TT that it has not been accepted. See screen snip; the return named FakeArjayHomeSale looks like it has been accepted, but it has not.

Recently, I was informed by the IRS that I owed additional taxes plus penalties and interest. Wanting to ensure that I was or was not at fault I carefully checked my return and determined that the error that I committed was due to the poorly worded and ambiguouis questions that TurboTax asks in the step-by-step sections of completing the information pertaining to 1099-R and the origin of IRA monies. Since, I am on the leading edge of the Baby Boomer generation I fear that many more TurboTax users will encounter similiar difficulties when the Baby-Boomers file their 1099-R with the IRS. I suggest the a study and perhaps a poll of Baby-Boomers would help resolve these issues before they arise.

Your site urges users to direct refunds to a prepaid "Visa" card. This may be a convenience to the handful of your users who can't open a bank account or cash a check, but for the rest of us, it's A SCAM! I spent a hour on phone and web, after previous searches failed, to find out how to check the states of State refund. Now I can keep checking, or register with CA FTB sometime when I have five years of returns handy! Moreover, you should PLAINLY DISCLOSE that there's a maximum on each withdrawal ($2000) and a FEE for each ($2.50). Your affiliated card does not even have a BANK connected to it to avoid paying some internet banker to hang onto my money. To add insult to injury, the web site for the Turbo Tax Visa card is defective: every time I log in numbers do not appear as keyed in; perhaps relatedly, the phone system first didn't recognize the card number, and later thought I had the wrong Zip Code (not possible). This inconvenience merits a refund of the $12.50 in fees.

My Lansing, Michigan city income taxes were the only tax forms that HAD to be mailed. Unfortunately, TurboTax Home & Business did not include all the forms for mailing. I could not print the city tax forms directly from TurboTax after the review process. I had to save the file to .pdf format then print the forms from my saved file. This is very time consuming, to say the least. I compared the forms printed to the actual city income tax instructions, which were downloaded separately, again more wasted time. I found required several forms were not included in the "state" form package that was originally saved. Again more time lost in reading the city income tax instructions, along with finding the necessary forms and printing them, (i.e. first page of fed 1040, fed 2106). Of course, I did not worry about the calculations. TurboTax is always great with the math. But, I did lose several hours for research, instructions & printing. Please correct this error.

One should be able to report monthly pension income received from one or more foreign countries even when one does not receive 1099R and if if it is not a RRSP from Canada. And claim Tax Credit thru Form 1116 on tax with held. One can do this easily on 1040. Why can one not do this thru Turbo Tax. And if this can be done thru tax, I would like to know, how? Otherwise Turbo tax should be improved.

It would be innovative if you could take two individual returns and create a third return which would show you the impact of filing jointly, or added as a dependent on one return. This would allow you to make better tax decisions today and tomorrow.